General Terms and Conditions of Sale
These General Terms and Conditions of Sale concern e-ticketing sales only.
Any request by the customer to modify the sales conditions is likely to lead to a change of tariff.
All orders placed with the Office de Tourisme des Terres du Val de Loire using the Open Billet system implies unreserved acceptance of these General Terms and Conditions of Sale.
Communauté de communes des Terres du Val de Loire
Office de Tourisme des Terres du Val de Loire
1 rue Emmanuel Troulet
SIRET No. 20007018300245
ARTICLE 1 – PRICE
1.1 Price of the e-ticket
The price of tickets (face value) is indicated on the ticket in euros, inclusive of taxes.
Prices may be changed at any time by the Office de Tourisme des Terres du Val de Loire. However, tickets are invoiced on the basis of tariffs in application at the time the order is registered.
Any disputes arising from the interpretation or performance of our agreements shall be under the exclusive jurisdiction of Orléans Commercial Court (France), even if it is stated otherwise on our customers’ letters or invoices, even in the event of the introduction of third parties or multiple defendants. In all events, only French law shall be applicable.
ARTICLE 2 – NUMBER OF PLACES
ARTICLE 3 – AVAILABILITY
ARTICLE 4 – PAYMENT
All orders, regardless of their place of issue, are payable in euros.
For bookings, payments must be made on-line via a bank card. (For all other payments, contact the Office de Tourisme des Terres du Val de Loire, which will inform you of the pre-requisites).
The customer’s bank account will be debited of the amount of the order as soon as the transaction has been confirmed.
ARTICLE 5 – BOOKING
ARTICLE 6 – REFUNDS
At the time of booking, the ticket is validated and cannot be modified, exchanged or refunded.
If the event is cancelled, only the price of the ticket will be refunded, which excludes transport, hotel, administration, dispatch fees, etc.
The refund will be made by bank transfer or via cheque.
If an activity is postponed, the tickets shall remain valid for the new date; if the new date is not suitable, the tickets may be refunded under the same conditions as a cancellation.
ARTICLE 7– SECURITY OF PAYMENTS
ARTICLE 8 – LIABILITY
ARTICLE 9 – VALIDATION OF THE ORDER – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
ARTICLE 10 – TICKETS
As soon as the purchase is confirmed, the customer must either print their ticket or present it in the form or an image on a smartphone.
By accepting these General Terms and Conditions of Sale, the customer also accepts the conditions of use of e-tickets.
An e-ticket requires access to a printer in order to print the ticket on white A4 paper. The customer can print their ticket in black and white or in colour.